Q: How does the site work?

A: You can browse the site or use our search engine to find your desired products. You can then add them to your shopping bag and click on Place order. You let us know your address, select a delivery time – and voila, you are done.  A Moghol Mart & Groceries representative will then deliver your order right to your home or office.

Q: How do I know when my order is here?

A: A Moghol Mart & Groceries representative will call you as soon as they are at your house to let you know about your delivery

Q: How can I contact you? 

A: You can always call 16710 or mail us at info@mogholmart.com. 

Q: What are your delivery hours? 

A: We deliver from 9:00 am to 11 pm every day. You can choose from available slots to find something that is convenient for you. . 

Q: How do I pay? 

A: You can pay by Cash on Delivery or use our online payment options through bKash and Credit Card. You may complete your payment anytime before receiving the order—whichever is more convenient for you. Don’t worry, our Moghol Mart & Groceries representatives usually carry enough change.

Q: I can’t find the product I am looking for. What should I do?

A: We are always open to new suggestions and will add an item to our inventory just for you. There is a “Product Request” feature that you can use to inform us of your requirement. You can also call 01330801800 or mail us at info@mogholmart.com to add an item to our inventory. 

Q: My order is wrong. What should I do?

A: Please immediately call 01330801800 and let us know the problem. 

Q: What happens during a hartal? 

A: We work during hartals. That’s how dedicated we are. 

Q: Why should we buy from you when I have a store nearby?

A: Well, that is up to you but you can also be a couch potato like our founders and have your items delivered to your house. Our prices are sometimes lower than that of major superstores in the city. We also carry a larger variety than the average corner store. So, there is really no reason to not buy from us. 

Q: What about the prices?

A: Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are the same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know. 

Q: How do you deliver? 

A: We use our own fleet to deliver. Our goal is to deliver the products to your place on time. 

Q: What is your policy on refunds?

A: We offer a refund or return policy of seven (7) days on most unopened or unspoilt packaged products. 

• For perishable products such as milk, fruits, and fresh vegetables, we have a 1 (one) day return policy. 
• Diaper items must be returned for refunds before 10% or 3 pieces (whichever comes first) have been used. 
• Certain products; Face Mask, Disposable Vinyl Gloves, Alcohol Pads, and Covid Testing Kits are not acceptable for refund or return either opened or unopened.

Q: Can I order over the phone? 

A: Absolutely. Our hotline is 01330801800 

Q: What about quality?

A: We try our best to source the best quality items for you but if you are dissatisfied, you can always send them back to the delivery person. If you forget to do that, you can call us within 3 days and we will replace the item for free. 

Q: How are you sourcing your products? 

A: We have deals with whole-sellers, manufacturers, and importers. We only sell authentic products. 

Q: Should I tip the delivery representative? 

A: Tips are not required. But our delivery team members appreciate recognition for their hard work. Delivery representatives keep the entire tip amount.

Q: Why has the handling fee been added? Why do we have to pay this extra charge separately on top of the delivery charge?

A: Handling Fee is a kind of service charge, i.e. an extra amount charged for the products that require additional efforts from Chaldal to source, store and deliver.

Q: When is the handling fee generally added?

A: Generally, products that have the possibility of getting damaged for various reasons and/ or require extra effort to deliver, will have a handling fee added to them.

Q: If I return the product will I get the handling fee back in my refund?

A: Yes; if a return or refund occurs for any product that has a handling fee we will be refunding the whole amount including the handling fee.

Q: What is a Virtual Bundle?

A: A Virtual Bundle is a product bundle that includes multiple items sold together at a discounted price.

Q: Can I return a single item from a virtual bundle?

A: No, if you wish to return any item from a virtual bundle, you will need to return the entire bundle.